FS Center APP Privacy and Support

FS CENTER APP PRIVACY POLICY

Versailles-Woodford Parks and Recreation in partnership with Xplor Recreation, is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use the FS Center mobile app for iOS and Android devices. By using the app, you agree to the terms of this Privacy Policy.

  1. Information We Collect

1.1 Personal Information:

When you register for activities, manage your membership, or use other app features, we may collect personal information such as your name, email address, phone number, date of birth, and membership ID.

1.2 Usage Data:

We may collect information about your usage of the app, including but not limited to the features you use, the pages you visit, and the actions you take. This data helps us improve the user experience and functionality of the app.

1.3 Device Information:

We may collect information about your device, such as the device type, operating system, unique device identifier, and IP address. This data is used for diagnostic purposes and to ensure compatibility with our app.

  1. How We Use Your Information

2.1 To Provide Services:

We use your personal information to manage activity registrations, process payments, update schedules, and provide access to facility services like member scanning.

2.2 To Improve User Experience:

Usage and device data help us understand how users interact with the app, allowing us to make improvements and provide better services.

2.3 Communication:

We may use your contact information to send you updates about your registrations, memberships, or app features. You can request to unsubscribe from non-essential communications at any time.

  1. Sharing of Information

3.1 Third-Party Service Providers:

We may share your information with Xplor Recreation, our app service provider, for the purpose of operating and improving the app. Xplor Recreation adheres to its own privacy policies when handling your data.

3.2 Advertisers

We do not allow third-party advertising on our web site, and we do not provide information we collect to advertisers or other for-profit organizations for their use.

 

3.3 Legal Compliance:

We may disclose your information if required by law or in response to valid legal processes, such as a subpoena or court order.

  1. Data Security

We take reasonable measures to protect your personal information against unauthorized access, use, or disclosure. However, no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

  1. Your Choices

5.1 Updating Information:

You can update some of your personal information online through the app. For other updates or changes, please visit the Versailles-Woodford Parks and Recreation office in person.

5.2 Opting Out:

To opt out of non-essential communications, you must request to unsubscribe through Versailles-Woodford Parks and Recreation directly. Please contact us using the information provided below.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted within the app, and your continued use of the app signifies your acceptance of the updated policy.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Versailles-Woodford Parks and Recreation
Phone: 859.873.5948
Email: astover@fallingspringscenter.com
Address: 275 Beasley RD Versailles, KY 40383

FS CENTER APP SUPPORT

For support with the FS CENTER APP, please contact Aaron at astover@fallingspringscenter.com.